At Woofun, your satisfaction is our priority. If you are not completely happy with your scarf purchase, our Returns & Exchanges Policy ensures a smooth and transparent process.

Return Window

• Returns are accepted within 30 days of delivery.

• Items must be unused, in original condition, and with all tags intact.

Conditions for Return

• The product must be in its original packaging.

• Proof of purchase (order number or receipt) is required.

• Certain items are non-returnable, including:

  • Final sale or clearance items

  • Personalized or custom-made products

  • Gift cards

Refund Process

• Once we receive and inspect your return, you will receive a confirmation email.

• Refunds are issued to your original payment method within 5–7 business days.

• Your bank or credit card provider may require an additional 3–5 business days to post the refund.

• To help expedite resolution, we recommend including photos or videos if the item is defective or damaged.

Scenarios Covered

• Customer Dissatisfaction: Return shipping costs are the customer’s responsibility. Refunds cover the product price only (excluding original shipping).

• Defective Product: Contact support@woofun.store  with photos of the defect. We will provide a prepaid return label and issue a full refund after inspection.

• Damaged Package: If your package arrives damaged, please provide photos immediately. We will coordinate with the carrier and offer a replacement or full refund.

• Incorrect Product or Size: If you receive the wrong item or size, contact us for a prepaid return label. We will ship the correct product at no cost or issue a refund.

• Non-Arrival: If your order has not arrived past the expected delivery date, please contact us. A full refund will be issued if the item is not delivered.

Exchanges

• Exchanges are available for incorrect sizes or wrong items received.

• Replacement items will be shipped at no extra cost once the original item is returned.

Cancellations

• Orders may be canceled before shipment confirmation.

• Contact support@woofun.store  promptly to cancel without any charges.

Shipping Coverage

• This policy applies to all orders shipped within the United States.

• International returns and exchanges are currently not supported.

Customer Support

If you have any questions or need assistance with your return or exchange:

 Email: support@woofun.store

 Hours: Monday – Saturday, 9:00 AM – 5:00 PM (CST)

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Thank you for choosing Woofun. We value your trust and are committed to providing excellent service every step of the way.